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Changing Credit Card Info

New Here ,
Jul 21, 2023 Jul 21, 2023

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I have recently got a new credit card. I missed my monthly payment, and have a deadline to pay it. I already checked every link on this website to change my credit card, but there is no billing and payment information option on my Adobe account. Likewise, I cannot get into the Adobe store to change my information there either. 

 

Please help

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Identity and SSO , Manage account

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correct answers 1 Correct answer

Adobe Employee , Jul 25, 2023 Jul 25, 2023

Hi @Paolo31217211hzjp ,

 

I have reviewed your account and found out that you have multiple subscriptions and Creative Cloud for Teams as well. Please go through the following document to update the details for your payment method.

 

Hope this helps!

 

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Community Expert ,
Jul 21, 2023 Jul 21, 2023

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do you have an enterprise or teams subscription?

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

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New Here ,
Jul 21, 2023 Jul 21, 2023

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I have an enterprise

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Community Expert ,
Jul 21, 2023 Jul 21, 2023

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if you're the owner, did the link help you?

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Adobe Employee ,
Jul 25, 2023 Jul 25, 2023

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Hi @Paolo31217211hzjp ,

 

I have reviewed your account and found out that you have multiple subscriptions and Creative Cloud for Teams as well. Please go through the following document to update the details for your payment method.

 

Hope this helps!

 

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Community Expert ,
Jul 25, 2023 Jul 25, 2023

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LATEST

@iCharles 

 

no document was linked in your previous message.

 

09/27/23 - update: link now fixed.

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