Copy link to clipboard
Copied
Several of my client's have received an email this weekend stating "Your administrator at BRUSG has removed access to your All Apps Plan. This does not affect your access to other Adobe products and services."
I did not remove their access and when I went into the Adobe Admin Console under User Management, sure enough their access had been removed. Why? When I went to add them back and saved it; it does not reflect in User Management even after signing out and back in. Why was this done and why are the changes not saving. This only happened to some clients.
Hi,
I can see that there are multiple BRUSG Admin Console's with multiple admins. Is it possible that another admin made changes without your knowledge? Also check that you have system admin rights on the console.
If the problem persists I would recommend contacting support directly as a forum is not the best place to discuss details of your account. To do so please go to the Support tab on your Admin Console and choose to open a case.
Copy link to clipboard
Copied
Hi,
I can see that there are multiple BRUSG Admin Console's with multiple admins. Is it possible that another admin made changes without your knowledge? Also check that you have system admin rights on the console.
If the problem persists I would recommend contacting support directly as a forum is not the best place to discuss details of your account. To do so please go to the Support tab on your Admin Console and choose to open a case.
Find more inspiration, events, and resources on the new Adobe Community
Explore Now