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Client's Access has been removed

New Here ,
Jun 19, 2017 Jun 19, 2017

Several of my client's have received an email this weekend stating "Your administrator at BRUSG has removed access to your All Apps Plan. This does not affect your access to other Adobe products and services."

I did not remove their access and when I went into the Adobe Admin Console under User Management, sure enough their access had been removed. Why? When I went to add them back and saved it; it does not reflect in User Management even after signing out and back in. Why was this done and why are the changes not saving. This only happened to some clients.

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correct answers 1 Correct answer

Adobe Employee , Jun 20, 2017 Jun 20, 2017

Hi,

I can see that there are multiple BRUSG Admin Console's with multiple admins. Is it possible that another admin made changes without your knowledge? Also check that you have system admin rights on the console.

If the problem persists I would recommend contacting support directly as a forum is not the best place to discuss details of your account. To do so please go to the Support tab on your Admin Console and choose to open a case.

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Adobe Employee ,
Jun 20, 2017 Jun 20, 2017
LATEST

Hi,

I can see that there are multiple BRUSG Admin Console's with multiple admins. Is it possible that another admin made changes without your knowledge? Also check that you have system admin rights on the console.

If the problem persists I would recommend contacting support directly as a forum is not the best place to discuss details of your account. To do so please go to the Support tab on your Admin Console and choose to open a case.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines