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Completely unable to login, logout, uninstall, or reinstall

New Here ,
Dec 26, 2022 Dec 26, 2022

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I previously had a student account I used for a long time but recently needed to use illustrator again. However, after obtaining a trial copy and creating a new personal account all adobe programs have become completely broken. All attempts to login simply return to the same error message, there is no way for me to relogging became it won’t let me log out. the programs also will not allow me to uninstall and reinstall because it just shows the same errors.

 

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correct answers 1 Correct answer

New Here , Dec 28, 2022 Dec 28, 2022

It appears the solution was this: https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

The issue was that the old deactivated account was totally unable to be interacted with and needed to be removed. This should really be fixed to allow old accounts to be logged out of if they are no longer activated. You should not need to login to logout.

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Community Expert ,
Dec 26, 2022 Dec 26, 2022

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do you currently have a teams or enterprise subscription?

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Community Expert ,
Dec 27, 2022 Dec 27, 2022

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Do you have Trend Micro Antivirus?

 

See here: https://helpx.adobe.com/acrobat/kb/cant-verify-your-subscription-status.html

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Dec 27, 2022 Dec 27, 2022

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Are you connected to the internet?

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New Here ,
Dec 28, 2022 Dec 28, 2022

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It appears the solution was this: https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

The issue was that the old deactivated account was totally unable to be interacted with and needed to be removed. This should really be fixed to allow old accounts to be logged out of if they are no longer activated. You should not need to login to logout.

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Community Expert ,
Jan 03, 2023 Jan 03, 2023

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