Completely unable to login, logout, uninstall, or reinstall

[Trenton277093463y8n]

I previously had a student account I used for a long time but recently needed to use illustrator again. However, after obtaining a trial copy and creating a new personal account all adobe programs have become completely broken. All attempts to login simply return to the same error message, there is no way for me to relogging became it won’t let me log out. the programs also will not allow me to uninstall and reinstall because it just shows the same errors.

[kglad]

do you currently have a teams or enterprise subscription?

[Abambo]

Do you have Trend Micro Antivirus?

See here: https://helpx.adobe.com/acrobat/kb/cant-verify-your-subscription-status.html

[kevin stohlmeyer]

Are you connected to the internet?

[Trenton277093463y8n · Accepted solution]

It appears the solution was this: https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

The issue was that the old deactivated account was totally unable to be interacted with and needed to be removed. This should really be fixed to allow old accounts to be logged out of if they are no longer activated. You should not need to login to logout.

[kglad]

for others:

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html