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Confidentiality of Support Requests

New Here ,
Jun 23, 2020 Jun 23, 2020

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My team has an open support request for a specific problem and the support team is requesting a copy of the document, however, that document includes confidential information.  Is there a document which provides a level of confidentiality for customer provided documents related to support requests?

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Acrobat , Enterprise , Services and storage , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Jun 23, 2020 Jun 23, 2020

Hello Jason,

I would request you to get in touch with your Account Manager/Reseller to get this information/details. I believe the same has been informed by the support team as this information (like terms & conditions, confidentiality, data security, etc.) is shared by them only.

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Adobe Employee ,
Jun 23, 2020 Jun 23, 2020

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Hello Jason,

I would request you to get in touch with your Account Manager/Reseller to get this information/details. I believe the same has been informed by the support team as this information (like terms & conditions, confidentiality, data security, etc.) is shared by them only.

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines