Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Confidentiality of Support Requests

New Here ,
Jun 23, 2020 Jun 23, 2020

My team has an open support request for a specific problem and the support team is requesting a copy of the document, however, that document includes confidential information.  Is there a document which provides a level of confidentiality for customer provided documents related to support requests?

TOPICS
Enterprise , Services and storage
317
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jun 23, 2020 Jun 23, 2020

Hello Jason,

I would request you to get in touch with your Account Manager/Reseller to get this information/details. I believe the same has been informed by the support team as this information (like terms & conditions, confidentiality, data security, etc.) is shared by them only.

Translate
Adobe Employee ,
Jun 23, 2020 Jun 23, 2020
LATEST

Hello Jason,

I would request you to get in touch with your Account Manager/Reseller to get this information/details. I believe the same has been informed by the support team as this information (like terms & conditions, confidentiality, data security, etc.) is shared by them only.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines