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Configuring AUSST not working - error code 2.

New Here ,
Aug 03, 2022 Aug 03, 2022

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Hello,

I'm having a problem while trying to execute the Adobe Update Server Tool on windows server 2009.
I'm getting an error code 2. I'm using the "--fresh" flag.

The DLM log is showing an error code 12175 as follows:

07/29/22 09:17:03:433 | [INFO] | | | | | | | 5480 | *******************start of Download****************
07/29/22 09:17:03:433 | [INFO] | | | | | | | 5480 | GDE Version is 4.0.0.159
07/29/22 09:17:03:487 | [INFO] | | | | | | | 5480 | INFO: serverfullpathForHeadCall is empty in input structure of DLE
07/29/22 09:17:03:498 | [INFO] | | | | | | | 5480 | The file to be downloaded is https://cdn-ffc.oobesaas.adobe.com/core/v2/icons?clientID=AUSST_4_0&hidpi=true
07/29/22 09:17:03:498 | [INFO] | | | | | | | 5480 | Going to download the file at c:\inetpub\wwwroot\updates\ACC\services\ffc\icons\/productIcon.tmp
07/29/22 09:17:18:600 | [ERROR] | | | | | | | 5480 | The windows error code is - 12175
07/29/22 09:17:18:600 | [ERROR] | | | | | | | 5480 | Failed to send the request to server to get the response - 12175
07/29/22 09:17:18:603 | [INFO] | | | | | | | 5480 | *******************End****************

 

And here you can find the AdobeUpdateServerSetupTool log:
/29/22 09:17:03:416 | [INFO] | | AAMEE | Utilities | AUSST | | | 5480 | ************************* START Adobe Update Server Setup *************************
07/29/22 09:17:03:416 | [INFO] | | AAMEE | Utilities | AUSST | | | 5480 | Rootpath = c:\inetpub\wwwroot\updates
07/29/22 09:17:03:416 | [INFO] | | AAMEE | Utilities | AUSST | | | 5480 | Fresh is true.
07/29/22 09:17:03:484 | [INFO] | | AAMEE | Utilities | AUSST | | | 5480 | Starting HD Workflow
07/29/22 09:17:03:484 | [INFO] | | AAMEE | Utilities | AUSST | | | 5480 | Going to create download structure for HD
07/29/22 09:17:03:487 | [INFO] | | AAMEE | Utilities | AUSST | | | 5480 | Going to download icons
07/29/22 09:17:18:600 | [ERROR] | | AAMEE | Utilities | AUSST | | | 5480 | Failed to download icons
07/29/22 09:17:18:600 | [ERROR] | | AAMEE | Utilities | AUSST | | | 5480 | Failed in syncing latest updates for AUSST.
07/29/22 09:17:18:601 | [ERROR] | | AAMEE | Utilities | AUSST | | | 5480 | Internal error occured.
07/29/22 09:17:18:601 | [ERROR] | | AAMEE | Utilities | AUSST | | | 5480 | Failed while preparing jobs
07/29/22 09:17:18:602 | [INFO] | | AAMEE | Utilities | AUSST | | | 5480 | AdobeUpdateServerSetupTool Returned with code: 2.
07/29/22 09:17:18:602 | [INFO] | | AAMEE | Utilities | AUSST | | | 5480 | ************************* END Adobe Update Server Setup *************************

 

The server is configured correctly.
When I try to curl  https://cdn-ffc.oobesaas.adobe.com/core/v2/icons?clientID=AUSST_4_0&hidpi=true

I'm getting the .xml file without problem but the Tool is not able to do it.

Does someone have an idea ?
I can give more informations if you need to so feel free to ask. 

Thanks in advance!
Teo

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Community Expert ,
Aug 03, 2022 Aug 03, 2022

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<moved from download&install>

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