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Connection to creative cloud

Community Beginner ,
Sep 22, 2020 Sep 22, 2020

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Hello

i'm trying to install adobe sofwares on my macbook. We have a team account.

i downloaded creative clouds, and i can login without trouble, but imediatly after i have a screen saying that i have been disconnected...if i log-in again, same thing happened again and again.

 

i don't know what to do, its the first time i see this, i never had such issues on other computer.

 

thank you

TOPICS
Enterprise , How to , Manage account , Teams , Troubleshooting

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Adobe Employee ,
Sep 23, 2020 Sep 23, 2020

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Try troubleshooting using the instructions outlines in the following article: https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html.

 

If the issue still persists, do let us know. It'll be helpful, if you can also share a screenshot of the of the error you encounter.

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Community Beginner ,
Sep 24, 2020 Sep 24, 2020

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hello,

thank you, but it didn't solve the problem, i tried at work and at home so different connection.

i can log with my email/password (i can see the green check icon after both steps) but immediatly after that i have this screen.

 

thank you

Capture d’écran 2020-09-24 à 18.36.50.png

 

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Adobe Employee ,
Sep 29, 2020 Sep 29, 2020

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Kindly share the screenshot of the proxy settings. You will find it under system preferences>> network>> advance>> proxies tab.

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Community Beginner ,
Sep 30, 2020 Sep 30, 2020

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hello

here it is : 

Capture d’écran 2020-09-30 à 14.03.30.png

thank you

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Adobe Employee ,
Sep 30, 2020 Sep 30, 2020

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As I understand, you are getting a "please login again to continue using the adobe applications" error when signing in to the creative cloud desktop app. Is that correct? 

 

If yes, then you can try the below links to troubleshoot the issue:

https://community.adobe.com/t5/account-payment-plan/sign-in-help/td-p/6071780?page=1

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

https://community.adobe.com/t5/download-install/re-quot-sign-in-required-quot-loop/td-p/6257463?page...

 

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New Here ,
Sep 30, 2020 Sep 30, 2020

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It's not realy a "please login again to continue using the adobe applications"

i just can't log in creative cloud desktop app. (for the first time, i don't have other adobe app installed yet)

 

my login and password are ok because i can log here or on another device. 

But on this macbook , i'm logout immediatly after login;  

 

i tried the 3 links below, nothing changed. On the second like (in my keychains access) i don't have 

  • Adobe User Profile Info
  • Adobe User OS Info

On the first one, i don't have opm.db in ~/Library/Application Support/Adobe/OOBE

 

 

thank you

 

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