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Contact your it admin for access. Adobe CC illustrator and photoshop IOS

New Here ,
May 03, 2021 May 03, 2021

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Hi! I need help getting into Adobe illustrator and photoshop, when I open the app it tells me to contact the admin for access? 

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Admin console , How to , Manage account , Services and storage , Users and groups

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correct answers 1 Correct answer

Community Expert , May 03, 2021 May 03, 2021

Hi @Kaylei5C16 ,

 

If you have a teams licence, access to CC is managed by an admin inside of your organization. You need to contact this admin or admins (depending on the organization, there may be more than one) for the trouble resolution.

 

 

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Community Expert ,
May 03, 2021 May 03, 2021

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Hi @Kaylei5C16 ,

 

If you have a teams licence, access to CC is managed by an admin inside of your organization. You need to contact this admin or admins (depending on the organization, there may be more than one) for the trouble resolution.

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
May 03, 2021 May 03, 2021

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Right, but is that the same if I bought it from collegebuys.com? 

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Community Expert ,
May 04, 2021 May 04, 2021

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The message suggests so. I was an admin of a teams account and the admin can set the message that is shown. Mine was to contact my company's helpdesk. So whoever is the admin of your license, you should know how to contact him/her or the attributed helpdesk.

ABAMBO | Hard- and Software Engineer | Photographer

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LEGEND ,
May 04, 2021 May 04, 2021

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You're trying to run Photoshop on your iPad? 

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