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Contract Renewal

Community Beginner ,
Sep 06, 2023 Sep 06, 2023

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Our account manager Simran Chopra ([Moderator deleted private information. Please do not post private information like e-mails and phone numbers]) is completely MIA for the last month or so and our services are set to expire in 3 days if we don't renew our contract. 

 

We've been calling support for the last two weeks and they keep rerouting us to our MIA account manager.

 

Does anyone have a reliable source for help to pay Adobe for services?

 

[Moderator moved the thread to the correct forum]

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Acrobat , Manage account , Troubleshooting

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correct answers 1 Pinned Reply

Community Expert , Sep 06, 2023 Sep 06, 2023

@German321160495soe 

 

good to hear.  keep us updated.

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Community Expert ,
Sep 06, 2023 Sep 06, 2023

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What is “MIA”?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Sep 06, 2023 Sep 06, 2023

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I would call Adobe sales!

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Sep 06, 2023 Sep 06, 2023

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We did call sales and they facilitated scheduling a call for us multiple times. But our account manager still has not reached out 😞

 

(MIA = missing in action)

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Community Expert ,
Sep 06, 2023 Sep 06, 2023

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Adobe should be able to do business without the missing person. As they have an Adobe address, that shouldn't be a problem. Either they are on vacation and have a replacement or they are working and are available. There is only Adobe to be able to solve this, with or without your sales agent.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Sep 06, 2023 Sep 06, 2023

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Do you have a person who you work with that can help? We are getting no traction with anyone at adobe through customer service, sales or tech support. We even reached out to LinkedIn and Twitter.

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Community Expert ,
Sep 06, 2023 Sep 06, 2023

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@German321160495soe 

 

we can flag an adobe employee.  do you want that?

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Community Beginner ,
Sep 06, 2023 Sep 06, 2023

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It seems like my post on Twitter got some attention and a person is now engaged. I hope this gets resolved soon.

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Community Expert ,
Sep 06, 2023 Sep 06, 2023

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@German321160495soe 

 

good to hear.  keep us updated.

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Community Beginner ,
Sep 06, 2023 Sep 06, 2023

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Our account manager Simran Chopra is completely MIA for the last month or so and our services are set to expire in 3 days if we don't renew our contract. 

 

We've been calling support/sales for the last two weeks and they keep rerouting us to our MIA account manager.

 

Does anyone have a reliable source for help to pay Adobe for services?

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Community Expert ,
Sep 06, 2023 Sep 06, 2023

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please don't post duplicate messages.

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Community Expert ,
Sep 06, 2023 Sep 06, 2023

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To spare us more confusion, I've merged this duplicate post with the original one in Enterprise & Teams.

 

Please refer to the renewal instructions below.

https://helpx.adobe.com/enterprise/using/direct-business-renewals.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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