Conversation with Agent when trying to cancel a contract

Report · May 31, 2025

System said
You are now connected to Shivam, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.
You said

I want to cancel contract (number)
Shivam Agent said

Hello, I'd be happy to help you today, let me first pull up your account information and access your details.
Agent said

Thanks for providing the information. I have 1 year of experience working with business customers across industries. I have seen the issue you described earlier with a few other customers. I’ll help you quickly. I understand you wish to cancel and I will surely assist you with that.
As I have checked, you have a Creative Cloud All Apps active subscription in your account. May I know the reason for cancellation, so that I can assist you better?
You said

I don't need it anymore. Please cancel it.
You said

When I click on manage there is no option to cancel
You said

Hello?
Shivam Agent said

All right, let me check what best I can do for you. Please stay connected for 2 minutes.
Agent said

Thanks for staying connected. As we’re facing technical outage, we are sorry that we won’t be able to pull up your any details of your account to assist you. We would request you to please contact us back after 3- 4 hours. We apologize for the inconvenience.
You said

You must be kidding

Report · Jun 01, 2025

Hi there,

Sorry for the frustrating experience. I have reviewed your account and found that your subscription is in a cancelled state now. Do you still need help with anything else?

Happy to help.

Thanks,
^BS