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Covid-19 EDU installation issues- Only getting trial

New Here ,
Mar 29, 2020 Mar 29, 2020

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Hello, I am a student and I've been given access by my university to Adobe apps due to the COVID situation. I was able to download and install Photoshop but when I try to launch it, it asks me to either start the 7-day trial or buy the app. It's like this since yesterday, I've tried signing out and signing back in, but I still can't access it. Is there any solution to this?

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correct answers 1 Correct answer

Adobe Employee , Mar 30, 2020 Mar 30, 2020

You should contact your admin and let them know, as there are a few issues that may cause this related to the provisioning of access and your account. Either way it's something your admin is really only able to solve by contacting Adobe.

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Adobe Employee ,
Mar 30, 2020 Mar 30, 2020

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You should contact your admin and let them know, as there are a few issues that may cause this related to the provisioning of access and your account. Either way it's something your admin is really only able to solve by contacting Adobe.

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New Here ,
Mar 30, 2020 Mar 30, 2020

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Did that and I'm waiting for their response. Thank you for your advice!

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