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Creative Cloud 2015 User on Mac in unable to update/install indesign.

New Here ,
Aug 24, 2016 Aug 24, 2016

Hi all! I Have a user in our environment who is able to install all CC 2015 and update them except for indesign.  It's a very strange problem, as logging into a different  local administrator account works fine to update and install.  I have reinstalled Creative Cloud multiple times, revoked and then reassigned the Creative cloud license, and even got a new computer for her.  None of these solutions worked.  There seems to be something with her account not letting her update or install Indesign and I can't figure it out for the life of me.  She is a local admin on the computer and is assigned a Creative Cloud license.

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Community Expert ,
Aug 24, 2016 Aug 24, 2016

Is her email tied to another Adobe account? Perhaps a personal one?

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Adobe Employee ,
Aug 25, 2016 Aug 25, 2016
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Adobe Employee ,
Nov 01, 2016 Nov 01, 2016
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