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Creative Cloud All Apps device licence installed Mac licensing issue

New Here ,
Dec 03, 2015 Dec 03, 2015

A user has a Creative Cloud All Apps device licence installed on their Mac.  When it was initially installed there was no licence available so it showed on the Admin console as temporary.  We have applied a lic file to the device and the installation is now showing as Active.  However the Audition app is still saying “try”, so we assume it’s still not licenced correctly.  Any ideas and suggestions welcome.

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