Creative Cloud All Apps (Teams)

[Ahmad29202196ep1c]

Hello everyone! I downloaded the Creative Cloud All Apps Free trial (Teams plan). I never installed the free trial and now I have 12 days left but I want to cancel it so I dont get charged (my credit card is already registered). However, I do not see the Edit Bill and Payment or Manage Plan option. On my admin. console is says that the status of the product is active, what should I do? 

("Teams" added to subect for clarity)

[Peter Spier]

You have to contact Adobe Customer Care. This is a user-to-user forum and nobody here can help you with subscription and billing problems.

[Steve Werner]

Use this link for Adobe Customer Care. Make sure you're logged into the Adobe ID of the account that was set up.

Notice the icon at the bottom right which is a link to Chat.

[jane-e · Accepted solution]

Moved from InDesign to Teams. As I understand it, Teams accounts need to go through the Admin Consule  Consul.

https://helpx.adobe.com/enterprise/using/support-for-teams.html

Jane

EDIT: Typo fixed

[Steve Werner]

Sorry for giving what must be an incorrect answer for people using Adobe Teams. I didn't realize they had an entirely different system.

Small typo, Jane. I think you mean Admin Console.

[jane-e]

Thanks for catching my typo, Steve! 😊

Jane

[kglad]

open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

[kglad · Accepted solution]

it appears your post was moved from indesign to enterprise & teams (which makes sense given what you posted), and the correct answer would then be, open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

but it now appears your post was moved again to a forum for users wanting to cancel an individual subscription. if that's your situation, this is the correct response: make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...