Creative Cloud App Sign In Issues

[Ben Gaba]

I am encountering a problem where everytime i go to open the creative cloud app it says you have been signed out, please sign in again and whenever i click sign in again it just refreshes the page and still says that i have been signed out. The nature of this problem stems from me being signed into adobe through my high school account which has recently been deleted since i graduated and i am trying to sign in with a personal account. Anyone got any ideas of how i can fix this and or am i going to have to contact my highschool to fix this issue. I have already tried uninstalling the creative cloud and reinstalling and it just keeps returning to this same "you have been signed out page". 

[kglad]

start here, https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html 

[Ben Gaba · Accepted solution]

I Fixed it, I ended up opening credential manager and removing all certificates that started with adobe user and adobe app, i then opened up illustrator, because i could still access the adobe programs, it finally asked me to sign in, then accessed my account through illustrator and it connected that account automatically to creative cloud.

[kglad]

glad that link helped!