Creative Cloud Bulk Unlicensed itself

[asdlf jfsadfj]

Hi All,

We have multiple clients with creative cloud accounts licensed from 2 separate portals, It appears that multiple clients are now reporting they are not licensed despite still having a license assigned to them in the portal.

We have this occuring on both Mac and Windows clients, and both device and user based licenses.

Has anyone else experienced this? Everything was working ok until lat yesterday (11/05/2017) and early today.

[kglad]

[moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS]

[rpandita · Accepted solution]

Hi asdlf jfsadfj,

1. Can you double check if these users are added in admin console.

2. Can you also please let us know the name of your dashboard.

~Rohit