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Creative Cloud Desktop and Software Restriction Policies

Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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I'm in the process of creating software restriction policies (via GPO) on all our company computers, but when enabled the Creative Cloud Desktop now seems to not want to get past "Loading Creative Cloud".

By default our policy is to not allow the user to run software unless explicitly whitelisted by us. For Adobe Creative Cloud, we have whitelisted the app and the following directories:

 
%HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRoot%
%HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramFilesDir (x86)%
%HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramFilesDir%
%USERPROFILE%\AppData\Local\Adobe
%USERPROFILE%\AppData\Local\Temp
%USERPROFILE%\AppData\Local\Temp\CoreSync.dll_TEMP
%USERPROFILE%\AppData\LocalLow\Adobe
%USERPROFILE%ProgramData\Adobe
C:\Program Files (x86)
C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll
 
I'm aware some of them are redundant, but still the application won't load. If I run it as administrator and put in an admin user/password, it of course loads fine because then the software restriction policies do not apply to it. I'm thinking there are more directories that need to be whitelisted that the app uses to function, but I dont know where they are. Does somebody know or have a list of directories that the Creative Cloud app uses to function?
 
When I run through the logs, I get Error: registry.helper: Failed to open registry key: 80000000. The error code is 2, and its for CloudSyncCom.CloudSyncApp, CLSID, Interface, Wow6432Node, and TypeLib. I can upload the full coresync log if thats helpful
TOPICS
Deploy and package apps , Enterprise , Troubleshooting

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