Creative Cloud Desktop App - Windows User Access Control

[rhughes_cogc]

Hi,

We are having some trouble with the latest version of the Creative Cloud Desktop App. The app doesn't appear to work in our environment for standard users, when we have Windows UAC turned off. When we turn User Access Control back on, the Creative Cloud Desktop app functions correctly. If we turn UAC off, standard users are presended with an error message "Something went wrong If reloading your apps doesn't fix the problem, please contact customer support for help. Get Help" after they log-on to the app.

We are using Windows 10 Enterprise - 1909, with the latest version of the Creative Cloud desktop app. Turning off UAC either via registry change, GPO or manual change via the Windows interface results on the desktop app from presenting the above error message for non-administrative users when UAC is turned off.

Is there any reason why the desktop app does not work any more for non-admin's with UAC turned off?

Regards,

Richard

[Peru Bob]

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum so that proper help can be offered.

[Jeffrey_A_Wright]

Richard, what type of Creative Cloud membership is your organization using?  There is no membership assigned to the e-mail address you used to post to this public discussion forum.

[rhughes_cogc]

Hi Jeff,

When checking our Admin Console, this is displayed as "JISC - CITY OF GLASGOW COLLEGE".

Regards,

Richard

[Jeffrey_A_Wright · Accepted solution]

Thanks, Richard. I will move this public forum discussion to the Enterprise & Teams forum.  You can also use the process listed in https://helpx.adobe.com/enterprise/using/support-and-expert-services.html to schedule an expert session with our support team from within the Admin console.

[Sherry31177827nyj0]

I have the exact same issue. The company is paying for me to have all of these apps but I'm unable to access them at all. UAC is a domain level setting that we cannot change. Adobe needs to do something to get past this. I'm having to download other software to be able to do my job. (not having this issue with other software providers products)

[Anshul_Nautiyal]

Hi @Sherry31177827nyj0,

Thank you for reaching out and for your patience while we addressed your query. Upon review, I can confirm that your Adobe Teams subscription is active and associated with the account used to submit your inquiry. To resolve the issue you’re experiencing, I recommend contacting your system administrator to verify if the following Creative Cloud Desktop options were enabled during the package creation process for deployment to endpoints:

Enable Self-Service Install: Allows app installation via the Creative Cloud desktop app.
Allow Non-Admin Users to Update and Install Apps: Permits users without admin rights to manage apps.
For further information on enabling self-service and managing package deployment, please refer to this article for detailed guidance.

If you require further assistance, please feel free to reach out to us at your convenience.

Regards,

^AN