Creative Cloud ENT - Acrobat DC install and activation?

[Brian Hoyt]

I am trying to install Acrobat DC via a package created Creative Cloud Packager and it always eithers closes automatically after 30 seconds or prompts for user to login to Creative Cloud account. I can't seem to get it to activate with ENT key? I created a package with only Acrobat DC since it has the ExceptionDeployer issue. I am also not sure what commands to run?

Acrobat XI was:

ExceptionDeployer --workflow=install --mode=pre --installLanguage=en_US

Build\Setup

Acrobat DC is:

Build\Setup

ExceptionDeployer --workflow=install --mode=post

Is this right? I can't find any good documentation on CCP and Acrobat DC, if there is some please let me know.

Also I have one user that seems to be stuck in limbo because she accidentally installed trial version from Creative Cloud app. I have run the Acrobat cleaner and tried normal uninstall then re-install and no matter what it either asks for sign-in or closes automatically after 30 seconds.

Any help is much appreciated. In case it matters this is on Windows 7 SP1 x64. All other CC 2015 apps work perfectly fine.

Thanks.

[Ric5 · Accepted solution]

Brian,

I agree. The changes for CC 2015 and Acrobat DC are not very clearly documented. With some help from support, this is how I got it working as part of building a CC package with other apps. I think this will work as well without installing anything else:

REM     This is the actual Acrobat install

start /wait Exceptions\APRO15.0en_US\"Adobe Acrobat"\Setup.exe /rs /sPB /msi EULA_ACCEPT=YES TRANSFORMS="Exceptions\APRO15.0en_US\[our-custom-settings].mst"

start /wait msiexec.exe /i "Build\[our-CC-package].msi" /qb

REM     The next step just serializes it

start /wait Exceptions\ExceptionDeployer.exe --workflow=install --mode=post

The trick is to run the Acrobat Setup.exe and then follow up with the msi to set the licensing. This may not be perfect, but it has been working for our people.

We also use a standalone Acrobat DC install that is under a different license. For that, I use the Acrobat Customization Tool to pre-load the license key and turn off the registration prompt. For that, I just run msiexec /i and point it to our customized transforms file.

Hope this helps (and hope Adobe improves its DC documentation soon).

[Brian Hoyt]

Thanks that got me closer. I ended up having to delete cache.db, SLCache folder and SLStore folder to get Acrobat to forget the trial activation fully. Once I did this and reinstalled it finally activated properly and doesn't quit out after 30 seconds. 4 hours of my life I would like back please Adboe.