Creative Cloud Enterprise - Muse installation problem

Report · Aug 12, 2013

Hi,

We are an education customer with a Enterprise agreement to distribute the full CC suite.

We have sucessfully used Package Manager to deploy most of the CC Apps. As detailed in the documentation Adobe Muse requires extra work and we have followed the instrucitons here to install it.

Installing Adobe Muse in the Enterprise

However once this is installed it still requires an Adobe ID to use the program, even though the serial number has applied sucessfully. Is this normal behaviour? If it is then we cannot expect each student to have an Adobe ID and therefore cannot use the program. Any documentation I can find regarding Muse suggests that each Adobe ID can only be used to activate 2 copies of Muse without decactivating.

Could we use one Adobe ID and password to activate our 250 computers with an enterpise agreement?

Many thanks

Jamie

Report · Aug 13, 2013

Hi Jamie,

You should have access to Creative Cloud Packager as part of your Adobe Agreement and should see this on LWS. CCP does support Adobe Muse and it will be licensed and added to the exceptions folder. That said Adobe Muse does require an Adobe ID in order to be used. There is no way of supressing this. This is documented in the exceptions folder. I know this is not ideal for an education environment.

Cheers

Karl Gibson | Product Manager | Enterprise IT Tools

Report · Aug 13, 2013

Thanks Karl.

Yes, we will struggle to use it in education with this limitation. I have heard that Adobe may be working on LDAP authentication for the Enterprise and this would be a must for us to be able to use their university credentials as there is no practical way for me to get 1000 students to sign up for a seperate Adobe ID, and ensure they only authorise Muse on 2 computers.

I can assure you there will be little take up of Muse in education on a large scale with this limiation.

Jamie

Report · Sep 27, 2013

hi, is there any work around available or planned for this login with an Adobe ID issue? As you said, this situation is not ieal at all.

thanks