Creative Cloud Files deleted / Cloud wiped

[Anandhu R]

Hi Team,

Suddenly I lost my Subscription and after reactivating from the admin team I lost all my published links, files, libraries in Creative Cloud. But those who had the same issue are able to retain their files. !

[kglad]

[moved from Adobe Creative Cloud to Enterprise & Teams]

[Gaganpreet]

Hello Anandhu,

This seems to be an unexpected behavior, Can you please share your account information like Adobe ID/email that you use to log in?

Moreover please advise on the type of subscription you had earlier, like 'CC Individual subscription' 'CC team subscription' or CC enterprise?

Your account gets downgraded to a free membership, which includes 2 GB of storage if you lose the subscription.

If you're over your storage limit, you have 90 days to reduce your online usage. After 90 days, you could lose access to some or all of your files saved on the Creative Cloud servers.

Looking forward to your response.

Best Regards

Gaganpreet Singh Bhamrah

[Anandhu R]

Hi Gagan,

Thanks for the response, the issue got solved from IT team. I was issued with Fedrated ID and Peersonal ID, with same email id's. Now i have asked to deactivated the Fedrated account.

[Gaganpreet · Accepted solution]

Hi Anandhu,

That sounds great,

Have a great day ahead and enjoy using Adobe products.

Best Regards

Gaganpreet Singh Bhamrah