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Creative Cloud installation problem IOS Catalina Mac 2020

New Here ,
Oct 16, 2021 Oct 16, 2021

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Hello a pleasure, I would like to know why creative cloud when it is being installed on my mac Os Catalina 10.15.7 takes a long time to install and in the end it says to exit or repair and it is given to both and the error continues. if you could help me thanks.

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correct answers 1 Correct answer

Adobe Employee , Oct 19, 2021 Oct 19, 2021

This error generally occurs when the Adobe folders does not have appropriate permission to read/write the components on the devices.

Kindly quit the application, give read/write permission to Adobe folder under /Library, ~/Library, /var/TMP and /tmp location and then relaunch the application.

Make sure to select "enclosed folders" while giving the permissions to the folder.

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New Here ,
Oct 16, 2021 Oct 16, 2021

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This is the error that it presents and it has not been able to finish the installation

 

 

 

Captura de Pantalla 2021-10-16 a la(s) 10.04.40 a. m..png

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Adobe Employee ,
Oct 19, 2021 Oct 19, 2021

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This error generally occurs when the Adobe folders does not have appropriate permission to read/write the components on the devices.

Kindly quit the application, give read/write permission to Adobe folder under /Library, ~/Library, /var/TMP and /tmp location and then relaunch the application.

Make sure to select "enclosed folders" while giving the permissions to the folder.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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