I have a user working from home who already had Creative Cloud installed on their work laptop with no problems. We recently had to replace their laptop with a new laptop (including preinstalling Creative Cloud and Premier with their account). Now that they have it home they are running into problems like all apps don't populate within Creative Cloud.
I have remoted into their computer, logged in as local administrator, and noticed two things:
#1. It takes about 5 minutes for all apps to properly show up (with messages saying restart CC or your PC)
#2. Once the apps load and when trying to install Photoshop - creative cloud continuously goes online and offline never going above 0% installation. Even when you don't install anything the attempted "sync" that happens through creative cloud continuously fails with Error Code 118
Troubleshooting that has been completed thus far:
Used Adobe cleaner and uninstalled / re-installed Creative cloud
Followed Adobe help pages and completed:
1) Test your connection to Adobe activation servers. 2) Reset your hosts file. 3) Make sure that you can access secure sites. 4) Check the GlobalSign Root CA certificate.