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Creative Cloud ohne Produkt

Community Beginner ,
Feb 10, 2023 Feb 10, 2023

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Ich nutze "Arobat DC Pro für Teams" ; installiert habe ich Acrobat und Creative Cloud ; in der CC ist jedoch keine Applikation vorhanden, Acrobat ist darin nicht sichtbar, somit auch keine Update Funktion, in CC steht "kein Zugriff auf die Applikationsverwaltung"

Was ist hierbei das Problem, ich selbst bin Benutzer und Administrator in der Admin-Console.

 

Danke

 

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Acrobat , Admin console , Manage account , Teams , Users and groups

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correct answers 1 Correct answer

Adobe Employee , Feb 10, 2023 Feb 10, 2023

Hi @Mario27642966frsi please follow these steps and this will fix the issue.

To enable the Apps Tab, please sign out from the Creative Cloud Desktop App & follow the troubleshooting steps mentioned below.

 

1.) Navigate to the following location.

Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\

Mac OS: /Library/Application Support/Adobe/OOBE/Configs/

2.) Locate the serviceconfig.xml file & copy it to your desktop folder. Open the file in Notepad (Windows) or TextEdit (MacOS).

3.)

...

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Community Expert ,
Feb 10, 2023 Feb 10, 2023

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open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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Adobe Employee ,
Feb 10, 2023 Feb 10, 2023

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Hi @Mario27642966frsi please follow these steps and this will fix the issue.

To enable the Apps Tab, please sign out from the Creative Cloud Desktop App & follow the troubleshooting steps mentioned below.

 

1.) Navigate to the following location.

Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\

Mac OS: /Library/Application Support/Adobe/OOBE/Configs/

2.) Locate the serviceconfig.xml file & copy it to your desktop folder. Open the file in Notepad (Windows) or TextEdit (MacOS).

3.) In the serviceconfig.xml file, change the value of AppsPanel from false to true.

4.) Save & Close the serviceconfig.xml file.

5.) Relocate the same file to the original folder & overwrite the original file with the new file.

 

Thanks!

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Community Beginner ,
Feb 11, 2023 Feb 11, 2023

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Danke für die Antwort, nun ist Acrobat in CC sichtbar.

Weitere Frage:

laut https://helpx.adobe.com/de/acrobat/release-note/release-notes-acrobat-reader.html ist die Version 22.003.20310 bzw. 20314 aktuell

 

mein Acrobat zeigt die Version 2022.003.20282 und in der CC steht "aktuell"

Was ist das Problem das mein Acrobat nicht aktualisiert wird?

Danke

 

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Community Expert ,
Feb 11, 2023 Feb 11, 2023

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@Mario27642966frsi 

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, sign out and then back in to your cc desktop app.

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Community Beginner ,
Feb 12, 2023 Feb 12, 2023

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- Win: Ctrl + Alt + R habe ich durchgeführt

- Abmeldung und Anmeldung im CC durchgeführt

- im CC steht weiterhin "Acrobat aktuell"

- Acrobat hat jedoch die Version 2022.003.20282 und somit nicht aktuell

 

was ist das Problem, warum funktioniert die Update-Funktion nicht

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Community Expert ,
Feb 13, 2023 Feb 13, 2023

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open acrobat>help>check for updates

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Community Beginner ,
Feb 13, 2023 Feb 13, 2023

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leider habe ich "open acrobat>help>check for updates" NICHT

 

Mario27642966frsi_0-1676302621776.png

 

 

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Community Expert ,
Feb 13, 2023 Feb 13, 2023

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your administrator (you) has a console setting not allowing users (you) to update.

 

open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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