Creative Cloud Packager failing to build CS6 Package.

[InderpendentSchoolsVic]

Hello I've been trying to build a CS6 Package for deployment at our school for the last few days with no success. We have a CC Enterprise license agreement. Using Creative Cloud Packager I've tried creating a package for windows x64 for CS6 and constantly get the following error at the end of the build log. 

[ERROR] AdobePackageBuilder - Failed to find the zip file (null)

[ERROR] AdobePackageBuilder - Failed to unzip the update - null.

Any advice on this error would be greatly appreciated.

Regards,

Julian

[Ashubijalwan1]

Hi Julian,

Thanks for contacting Adobe forums. Please try deleting the cache under Creative cloud preferences as mentioned in below screen and try again.

Let us know if it helps you.

Regards,

Ashish

[PamShoulder]

HI there

I have had the exact message on a PC - twice.

The 2nd attempt i cleared the cache and changed the install location

bla bla

9/22/2014 13:56:27 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

9/22/2014 13:56:29 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

9/22/2014 13:56:29 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

9/22/2014 13:56:29 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

9/22/2014 13:56:29 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

9/22/2014 13:56:29 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

9/22/2014 13:56:40 [ERROR] AdobePackageBuilder - Failed to find the zip file (null)

9/22/2014 13:56:40 [ERROR] AdobePackageBuilder - Failed to unzip the update - null.

Help!!! Please

[Ashubijalwan1]

Hi Julian,

Please try deleting the AAMUpater folder from below location and try again.

C:\Users\Username\AppData\Local\Adobe\AAMUpdater

Let me know if this works.

Thanks,

Ashish

[PamShoulder]

HI - thanks for coming back to me

I was trying to create a package for a client (they have very limited bandwidth) – I reset the preferences and changed the location of the download folder. – downloaded the whole thing again and got the result I posted .. for the 2nd time.

After a few unsuccessful attempts my own cc install became very weird so am reluctant to do this again. My client is becoming quite unpleasant that we can’t sort out their problem …

So – I’m not sure how my client is going to get the package working(?) any suggestions?