Problem: After launching Creative Cloud Packager, it starts to update itself. This update fails with an error. Mac OS X Yosemite v10.10.5.
Reproducible: Yes, 100%.
Steps to Reproduce:
- Go to /Applications/Utilities/Adobe Application Manager/CCP/
- Launch CreativeCloudPackager
- "New version detected. We will now quit and update."
- Enter administrator-level user password and click OK
- Observe error message in screen shot above.
Here are the relevant entries from DLM.log.
05/19/17 11:39:44:466 | [INFO] | | | | | | | 31671297 | *******************start of Download****************
05/19/17 11:39:44:466 | [INFO] | | | | | | | 31671297 | GDE Version is 8.0.0.2 (BuildVersion: 6.0; BuildDate: Sat Feb 22 2014 15:29:30 )
05/19/17 11:39:44:468 | [INFO] | | | | | | | 31671297 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCP/1/osx10/version.xml
05/19/17 11:39:44:468 | [INFO] | | | | | | | 31671297 | Going to download the file at /tmp/FA04CE35-46B2-439D-AFD1-66AE8C99CB56/version.xml
05/19/17 11:39:44:840 | [INFO] | | | | | | | 31671542 | **File download complete.**
05/19/17 11:39:44:894 | [INFO] | | | | | | | 31671297 | *******************start of Download****************
05/19/17 11:39:44:894 | [INFO] | | | | | | | 31671297 | GDE Version is 8.0.0.2 (BuildVersion: 6.0; BuildDate: Sat Feb 22 2014 15:29:30 )
05/19/17 11:39:44:895 | [INFO] | | | | | | | 31671297 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCP/1/osx10/manifest.xml
05/19/17 11:39:44:895 | [INFO] | | | | | | | 31671297 | Going to download the file at /tmp/FA04CE35-46B2-439D-AFD1-66AE8C99CB56/manifest.xml
05/19/17 11:39:45:266 | [INFO] | | | | | | | 31671573 | **File download complete.**
05/19/17 11:39:45:278 | [INFO] | | | | | | | 31671297 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCP/1/osx10/validation.xml
05/19/17 11:39:45:278 | [INFO] | | | | | | | 31671297 | Going to download the file at /tmp/FA04CE35-46B2-439D-AFD1-66AE8C99CB56/validation.xml
05/19/17 11:39:45:633 | [INFO] | | | | | | | 31671576 | **File download complete.**
05/19/17 11:39:45:646 | [INFO] | | | | | | | 31671297 | The file to be downloaded is http://ccmdl.adobe.com/AdobeProducts/KCCP/1/osx10/CreativeCloudPackager.dmg
05/19/17 11:39:45:646 | [INFO] | | | | | | | 31671297 | Going to download the file at /Users/admin/Applications/CreativeCloudPackager.dmg
05/19/17 11:40:00:110 | [INFO] | | | | | | | 31671602 | incrementing the thread. now the active thread count is 7
05/19/17 11:40:02:964 | [INFO] | | | | | | | 31671602 | **File download complete.**
05/19/17 11:41:02:458 | [INFO] | | | | | | | 31671268 | *******************End****************
05/19/17 11:41:02:459 | [INFO] | | | | | | | 31671268 | *******************End****************
Here are the relevant entires from CCP_LBS.log.
05/19/17 11:39:34:401 | [INFO] | | Download | LBS | LBSApplicationFacade | | | 31671268 | ****************Starting CCP_LBS workflow*******************
05/19/17 11:39:34:503 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 31671297 | initializing screen
05/19/17 11:39:34:526 | [INFO] | | Download | LBS | ProductInfo | | | 31671297 | Product Sap Code not specified in the product information file
05/19/17 11:39:34:526 | [INFO] | | Download | LBS | ProductInfo | | | 31671297 | Product locale not specified in the product information file
05/19/17 11:39:34:526 | [INFO] | | Download | LBS | ProductInfo | | | 31671297 | Product name not specified in the product information file
05/19/17 11:39:34:526 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 31671297 | Bootstraping Passed
05/19/17 11:39:43:914 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 31671297 | CCP_LBS lock acquired
05/19/17 11:39:43:916 | [INFO] | | Download | LBS | LBSApplicationFacade | | | 31668838 | ****************Closing CCP_LBS workflow*******************
05/19/17 11:39:43:927 | [INFO] | | Download | LBS | SystemCheck | | | 31671297 | System OS Version - major = 10, minor = 10, bugFix = 5
05/19/17 11:39:43:927 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 31671297 | System requirements check passed
05/19/17 11:39:44:442 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 31671297 | deployment lock check passed
05/19/17 11:39:44:453 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 31671297 | CCP already present
05/19/17 11:39:44:465 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 31671297 | ****Downloading CCP version info file****
05/19/17 11:39:44:873 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 31671297 | Latest Creative Cloud Packager needs to be updated on the machine
05/19/17 11:39:44:884 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 31671297 | Downloading Creative Cloud Packager Enterprise Edition
05/19/17 11:40:02:978 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 31671297 | post download deployment lock check passed
05/19/17 11:40:02:978 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 31671297 | Extracting and installing Creative Cloud Packager
05/19/17 11:40:39:730 | [WARN] | | AAMCommon | | LBSWorkflowManager | | | 31671297 | Problem initializing Communication Channel.
05/19/17 11:40:39:730 | [WARN] | | AAMCommon | | LBSWorkflowManager | | | 31671297 | Handshake with AAMHelper failed
05/19/17 11:40:39:730 | [WARN] | | Download | LBS | AamInstallAction | | | 31671297 | Failed to launch AAMhelper process!
05/19/17 11:40:39:730 | [FATAL] | | Download | LBS | LBSWorkflowManager | | | 31671297 | Failed to extract or install Creative Cloud Packager. Error Code - 501
05/19/17 11:41:02:341 | [INFO] | | Download | LBS | LBSApplicationFacade | | | 31671268 | ****************Closing CCP_LBS workflow*******************
1 Correct answer
Hi there,
Please check this link and follow the instructions
Adobe Application Manager error A12E6
~Rohit
2
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