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Creative cloud re-newing

New Here ,
Jan 08, 2015 Jan 08, 2015

Some while ago we try Creative cloud subscription for one year, after - we canceled order, but right now we want to buy/activate again new one Creative cloud for teams licence subscription.

I tried to do it online, but I cannot delete old team members and add new one – there is written about some payment issue, but my Credit card data are 100% right.

Can you help me to activate Creative cloud for teams subscription –delete old ones and I can add and edit a new team???

PS. I tried contact with you on Chat but without no success! Confusing support

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Adobe Employee ,
Jan 14, 2015 Jan 14, 2015

The Adobe CC for Team seats needs to unassigned which can be done from Admin condole or you need to contact Adobe Support.

Regards

Rajshree

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New Here ,
Jan 14, 2015 Jan 14, 2015

I cannot do anything from Admin console - when I enter it shows error message and that's it (Attached below).

Could you please forward this message to your colleagues to contact with me? It is not possible to reach them on properly way. Phone calls goes to wrong persons, and explaining everything again and again are frustrating, On-line Chat is offline, reseller cannot do anything with that and e-mail support I cannot find.

Adobe error.JPG

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Adobe Employee ,
Jan 15, 2015 Jan 15, 2015
LATEST

To get the complete resolution please contact Adobe Support Contact Customer Care

Regards

Rajshree

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