Creative_Cloud_Set-Up with several viruses

[SthiaoGomes-96]

Bom dia, gostaria de saber por que o instalador de configuração da Creative Cloud contém vários vírus? Já que baixei diretamente do site oficial da Adobe e não apenas de um instalador, mas de todos eles, e o interessante é que nem sempre é quando você adiciona o arquivo ao site do Total Virus que os resultados são revelados, como no meu caso eu só consegui uma vez e depois não consegui sair da página CAPCHA, o que é estranho para quem é contra o download de software pirata por causa de vírus, e seu instalador contém 5 vírus de acordo com o Total Virus.

[Anshul_Nautiyal]

Hi @SthiaoGomes-96,

Thank you for sharing the screenshot and raising your concern. If you downloaded the installer directly from Adobe’s official domain (such as https://creativecloud.adobe.com) and confirmed the secure lock icon in your browser, the installer can be considered safe.

It's not uncommon for some antivirus engines to generate false positives, particularly with installers that require system-level access or include background services. In your case, only 5 out of 72 antivirus engines flagged the file, most of which are known to use aggressive heuristics. These detections (e.g., Trojan.Agent, Win32.Agent) do not necessarily indicate actual malicious behavior.

To ensure your installer is legitimate, please follow these steps:

• Verify the source: Always download installers from official Adobe domains like https://creativecloud.adobe.com.

• Avoid third-party sources, even if they seem reputable.

• Check the digital signature: Right-click the installer file > select Properties > go to the Digital Signatures tab. It should be signed by “Adobe Systems Incorporated.”

For more information on Adobe's security practices and any reported issues, you can refer to their official security bulletins here: https://helpx.adobe.com/security/security-bulletin.html

Please let us know if you have any further questions or need assistance.

Regards,
^AN

[SthiaoGomes-96]

Bem, na verdade, o link de download do Creative_Cloud_Set-Up não adiantou, pois era o mesmo de onde baixei o outro instalador e, honestamente, você diz que esses vírus não são ameaças, ou seja, para você, baixar um arquivo pirata e um licenciado seria a mesma coisa, pois ambos contêm vírus e honestamente, Eu não baixaria um arquivo infectado. Pensando melhor, e as pessoas que instalam esse arquivo sem saber que ele contém vários vírus? Eu poderia até alertar as pessoas sobre esses arquivos infectados porque elas optam por seguir o caminho certo e preferem ir legalmente e pagar suas mensalidades em dia e não optar por baixar de sites suspeitos, evitando ilegalidade e vírus e contaminando seu equipamento. A prevenção é o melhor remédio e espero que você forneça um arquivo limpo sem qualquer contaminação e, dado o tamanho da Adobe, eles não devem fazer isso com as pessoas.

[SthiaoGomes-96]

Well, actually, the Creative_Cloud_Set-Up download link was of no use since it was the same one I downloaded the other installer from and honestly, you say that these viruses are not threats, that is, for you, downloading a pirated file and a licensed one would be the same thing since both contain viruses and honestly, I would not download an infected file. Thinking further, what about the people who install this file without knowing that it contains several viruses? I could even warn people about these infected files because they choose to go the right way and prefer to go legal and pay their monthly fees on time and not choose to download from suspicious sites, avoiding illegality and viruses and contaminating your equipment. Prevention is the best medicine and I hope that you provide a clean file without any contamination and, given the size of Adobe, they should not do this to people.

[Anshul_Nautiyal]

Hi @SthiaoGomes-96,

I understand your concern and truly appreciate your commitment to safe software practices. The Creative Cloud installer downloaded from Adobe’s official website is digitally signed and routinely scanned to ensure it's free from threats.

However, false positives can sometimes occur due to heuristic-based antivirus engines. I’ll escalate this to our internal security team for further review.

Thank you for your feedback and for actively contributing to the community. Let us know if you have any further questions. 

Regards,
^AN

[SthiaoGomes-96]

I hope that within a week everything will be fine, since for a company the size of Adobe this is more than enough to keep its customers safe.

[Anshul_Nautiyal]

Hi @SthiaoGomes-96,

Thank you for your patience and for sharing your expectations. We have checked your concern with our internal teams and would like to share the following information. Please be assured that Adobe takes product integrity and customer security very seriously.

While it’s true that two antivirus engines (VBA32 and Yandex) flagged the Creative_Cloud_Set-Up file on VirusTotal, we have confirmed that these are false positives. For clarity, here are some key points:

• The file was scanned by numerous antivirus engines on VirusTotal, and the vast majority—including leading vendors such as Microsoft, McAfee, and Avast—have marked the file as clean.

• The alerts raised by VBA32 and Yandex are due to heuristic analysis, which identifies behavior patterns that may resemble known threats rather than relying on specific malware signatures.

• Adobe uses industry-standard practices to package resources within a single executable. While effective for deployment, this packaging can occasionally trigger false positives in heuristic scans.

• The installer is digitally signed, internally tested, and adheres to Adobe’s strict security standards.

We appreciate your vigilance and commitment to safe software practices. Should you have any further questions or require additional assistance, please don’t hesitate to reach out. We’re here to help.

Regards,
^AN

[SthiaoGomes-96]

Ok I understand but if I go to Regedit and post and post "I found 5 viruses in the Creative_Cloud_Set-Up installer in Total virus and Adobe security experts said that this is normal since the anti-viruses that detected the viruses are unknown and the known ones did not detect the viruses and therefore it would be a false positive so if you download an original installer or not and do a check in Total virus and there is a virus that is not detected by a known anti-virus you can install it and you are safe". And like once I downloaded the Firefox installer from the official website and checked in Total virus and a virus was detected so I went to an Uptodown website and there I downloaded it and checked in Total virus and nothing was detected and a few months later I downloaded it from the official Mozilla website again and checked again and nothing was found or in other words they removed the file that was detected in Total virus for the security and confidence of their users whether the file was a false positive or not.

[Anshul_Nautiyal]

Hi @SthiaoGomes-96,

Thank you for your continued engagement and for expressing your thoughts in such detail. We absolutely understand your concerns and your commitment to maintaining a secure and trustworthy software environment—not just for yourself but for the broader user community.

To clarify, Adobe does not take any antivirus detections lightly. All such reports are thoroughly investigated by our internal security teams. In this instance, the Creative_Cloud_Set-Up installer has been reviewed extensively. The detections observed were based on heuristic analysis rather than confirmed malware signatures, and after careful validation, they have been classified as false positives. Heuristic engines often flag files that share structural or behavioral patterns with known threats, even if no actual malicious content is present.

We regularly monitor our binaries against scanning engines and continue to work with antivirus vendors to reduce false positives wherever possible. Your example with Firefox is valid, and similar diligence is applied at Adobe to ensure users get clean, trusted installers.

We greatly appreciate your feedback—it helps us maintain the high standards our users expect. If you notice anything else or would like to share more details, feel free to reach out. We're here to help.

Regards,
^AN

[SthiaoGomes-96]

Since the viruses remain in the same place, nothing has changed.

[Anshul_Nautiyal]

Hi @SthiaoGomes-96,

Thank you for following up. We understand and appreciate your ongoing concern. For a more detailed investigation specific to your environment, we recommend reaching out directly to our support team: https://adobe.ly/3T6kxns. 

Let us know if you need further assistance. 

Regards,
^AN

[SthiaoGomes-96]

All the help I wanted to resolve regarding viruses in Creative Cloud Set Up was not resolved, so there was no need to install and look for another similar app to use.