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Creative Cloud thinks I don't have an Enterprise ID. No way to switch

Enthusiast ,
Feb 07, 2020 Feb 07, 2020

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Long story short. I have had CC through work, since 2015. Initially only two of us had a license. Gradually the whole dept. moved to CC. Yesterday I wiped my hard drive (Mac) and installed Mojave. Creative Cloud seems to think my work email is a personal account and gives me no option to switch to Enterprise, so all the apps I need to install, to keep working, say Try or Buy.  None of the help articles help me. And our IT people have no suggestions.

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Enterprise , Licensing , Manage account

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correct answers 1 Correct answer

Enthusiast , Feb 07, 2020 Feb 07, 2020

What appeared to work, was uninstalling Creative Cloud and reinstalling.

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Enthusiast ,
Feb 07, 2020 Feb 07, 2020

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What appeared to work, was uninstalling Creative Cloud and reinstalling.

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