Creative Cloud update fails with "the download appears to be corrupted" when tried through our company's firewall, but succeeds if the computer is taken outside the firewall

Report · Aug 21, 2014

Creative Cloud update fails with "the download appears to be corrupted" when tried through our company's firewall, but succeeds if the computer is taken outside the firewall. The IT guys have opened up the ports and URL's specified in the Adobe documentation. I have also captured the network traffic of both the failed and successful downloads for IT to examine (using Little Snitch), however they can find nothing to account for the problem. Adobe just seems to "give up and die" after about 2-3 minutes. Why is this? How can I or IT fix this?

Can I send the above log files to someone familiar with these issues for examination?

Report · Aug 21, 2014

Hi Gveo,

Please follow the article: Creative Cloud Help | About Creative Cloud Packager which will help you to get your issue fixed.

Thanks,

Ratandeep Arora