Creative Cloud Update stalls out

[jwilldesign27]

Good morning. I'm having trouble updating my CC. It just stalls out and says "Installing Update" without any movement on the progress bar. Any suggestions?

[Bani Verma]

Hi jwilldesign27,

Please follow the below steps:

1- Force Quit from Activity Monitor or End Process/Task from Task Manager, the below processes in the same sequence as mentioned: see, Use Activity Monitor on your Mac - Apple SupportOpen Task Manager

• Creative Cloud
• Core sync & Core sync Helper
• CC library & CCX processes
• Adobe Desktop Common
• Adobe Update daemon
• Adobe IPC Broker
• After this anything that says adobe on it do a force quit for it

2- Use the uninstaller to Uninstall the Adobe Creative Cloud desktop application

3- Download and install the Creative cloud desktop app from here Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

Let us know if this helps.

[jwilldesign27]

I can see where that would probably work, except for one thing: My subscription to CC is through a workgroup account for the rest of the instructors and my students here at my school. If I uninstall and re-install from the link you provided, it looks like I'll be on a trial version that I will have to upgrade to a paid version later---but the school pays for our subscription. Maybe I'm overthinking it, but would you help clarify for me? Thanks!

[Bani Verma]

I have checked with your Adobe ID on forums and found hat you have a Creative Cloud for Teams, in this case the installation will be done differently.

Hence i am moving this thread to Deployment for Creative Cloud Team, Enterprise, & CS‌

[alisterblack · Accepted solution]

If you are using Creative Cloud for Teams, just sign in after reinstalling. Your entitlement is attached to your Adobe ID.

[tyeb]

This solution did not help my team. I had an Adobe technician log into my computer yesterday and he spent quite a while running a Cleaner app and I don't know what else before the Cloud app became responsive again. However, when he was done, Suitcase no longer worked and I had to delete and reinstall the app and reload all the fonts.