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Creative Cloud Will not open in Windows 10

New Here ,
Mar 17, 2020 Mar 17, 2020

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Running into an issue with Creative Cloud. Running Windows 10 Pro Build 17763. Creative Cloud will not open and therefore I cannot activate fonts in Illustarator 2020 and any online process I try does not work. I have read and tried numerous solutions posted by Adobe to no avail.I have tried to Repair CC several times but as soon as I reboot, CC goes back to not responding

 

I have tried to unisntall Creative Cloud to re-install but I cannot. I cannot remore Illustrator or any program installed by Creative Cloud. 

 

Anyone have any other ideas?

 

Thank you.

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Community Expert ,
Mar 17, 2020 Mar 17, 2020

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Let's clean install Windows 10.
Support for Windows Version 1809 will end in May, so it is better to introduce 1903 or later.

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Adobe Employee ,
Mar 18, 2020 Mar 18, 2020

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Hello,
You can try the below steps:
1. Close all Adobe applications nad process from task manager.
2. Uninstall Creative Cloud desktop application. (https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html)

3 Remove OOBE from user appdata folder. (C:\Users\username\AppData\Local\Adobe)
4. Download and install the Creative Cloud desktop application. (https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html)
5. Once done try to launch the Creative Cloud desktop application and check.

Thanks,
Nikhil Gupta

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New Here ,
Mar 18, 2020 Mar 18, 2020

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Nikhil, 

 

Thank you for your response. I have tried that and I am still having the same issue.

Jon

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