Creative Cloud xxx

[Matthew26227652nko1]

I've had Creative Cloud for some time but maybe a month ago it said no im not going to let you sign in no matter what you do. I've tried every way youtube, forums, reddit, and adobe support said would fix it and here i am now writing my last effort before investing in a lightroom, photoshop, and premiere pro replacement. I hope somethings comes from this as using adobe tools is awesome just their surpport and creative cloud are completely terrible.

[kglad]

what problem are you seeing?

[Matthew26227652nko1]

It refuses to allow me to sign into creative cloud. It comes up saying sign in when I open then spins and says sign in again. I have deleted app completely I have restarted computer I have installed on another hard drive and still it just refuses to work.

[kglad]

start here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html 

carefully follow the suggestions, in the order suggested, and let us know if one of those steps solves the problem for you.

p.s. do you have an enterprise/team subscription, or an individual subscription?

[Matthew26227652nko1]

I'm not sure what subscription as this is a school account.

all that stuff you linked is what I have already done and it doesn't fix nothing just waste my time trying to fix the problem and it puts me right back to the same sign in screen.

[kglad]

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

[Abambo · Accepted solution]

I'm not sure what subscription as this is a school account.

By @Matthew26227652nko1

If your subscription is managed by your school, your school is responsible for the first level support. They may contact Adobe support. If you have an individual student subscription, you should progress as @kglad suggests here.

[Matthew26227652nko1]

I've tried everything that the internet suggests to "fix" the problem. It hasn't resolved nothing so I have subscribed to a different company for their tools.

[Abambo]

I've tried everything that the internet suggests to "fix" the problem. I

By @Matthew26227652nko1

The "internet" is a big collection of good and bad advice.

[DiegoCatanese]

Considering what CC costs, having to uninstall/reinstall, etc. is a lot to ask. Perhaps Adobe can take responsibility for its very expensive subscriptions not working as designed.

HAHAHAHAHA!!! Like that will ever happen.

However, to the original poster, I access the vaunted, perfectly wonderful (not) CC on Windows 12. I went into task manager and killed all CC and Adobe processes -- every one of them regardless of what they were called. That seemed to work. This time.