Credit for Team Account

[mrjosemgarcia]

I ordered 4 team account licenses for Creative Cloud and canceled them before the 14 days were up.  This was a difficult process by the way that required the chat instead of a self-service deal.  Now I looked at my statement and they billed me anyways and just gave me Adobe credit that I don't want to use.

How can I get the charge back to my original card?

[kglad]

[moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS]

[alisterblack · Accepted solution]

Our documentation here - How to cancel your Adobe Creative Cloud plan or membership indicates that within 14 days you are entitled to a refund. If you believe a mistake has been made please reach out to our support team - Contact Customer Care