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Critical issue: lack of ability to transfer folder ownership

Explorer ,
May 04, 2023 May 04, 2023

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I would like to submit a complaint about the lack of ability to transfer folder ownership. This occurred in our company's case with a user that is no longer active as he left the company, who used to be the team admin. Adobe Support helped transfer team admin status to the group account, and he was removed as a user from our licenses. Since then, sync issues have abounded for me and my coworkers on the folders that his ghost account continues to own. I confirmed this to be the root of the syncing issues by copying files under one of said folders to a new folder where the sync issues stopped. The only solution Adobe Support offered was to download all of his assets and re-upload, but this is not feasible due to the amount of assets (over 220 GB) and new files having since been added since the syncing issues started occurring. This is wasting hours if not days of our company's time and it is a serious issue that must be addressed. A feature to easily transfer folder ownership from an inactive user should be added, or at the very least it should be achievable by reaching out to Adobe Support.

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Community Expert ,
May 05, 2023 May 05, 2023

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@tcdigitalmarketing 

 

i believe you posted this in an "ideas" forum.  is that where you wanted it to stay?

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Explorer ,
May 05, 2023 May 05, 2023

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Is there a better forum for this? It's not a bug, but a critical feature request. Thanks for any clarification.

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Community Expert ,
May 05, 2023 May 05, 2023

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there's no ideal forum (which would be an enterprise&teams ideas forum), but all the previous enterprise&teams suggestions (ideas) are in the cc desktop ideas forum (which is where, i believe, you posted this). 

 

if that's true, it's unfortunate and implies someone moved it (first error) and failed to indicate it was moved (2nd error).

 

do you want me to move it back to the cc desktop ideas forum?

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Explorer ,
May 05, 2023 May 05, 2023

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No thanks, I think it belongs better here, because the lack of ability to transfer folder ownership critically affects enterprise and teams where a team member has left, and the issue relates to Adobe CC is general and is not just related to the desktop app.

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Community Expert ,
May 05, 2023 May 05, 2023

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got it.

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