Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

CS 5.5 unable to install on new computer

New Here ,
Mar 01, 2017 Mar 01, 2017

Screen Shot 2017-03-01 at 12.09.06 PM.png

261
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Mar 07, 2017 Mar 07, 2017

Hi,

If you have a volume license you must use a volume installer. The download is a retail installer.

You can obtain the volume installer from the Licensing Website.

Translate
Adobe Employee ,
Mar 02, 2017 Mar 02, 2017

Hi adamc78986934,

It looks like you downloaded this. Possibly the file became damaged. First step would be a fresh download.

You can download CS 5.5 from here Download Adobe Creative Suite 5.5 products

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 06, 2017 Mar 06, 2017

I tried downloading from that website and I still get the same message. We have a subscription through a business account. I had it on my old MacBook and now want to download it to my new MacBook Pro.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 07, 2017 Mar 07, 2017

Hi,

If you have a volume license you must use a volume installer. The download is a retail installer.

You can obtain the volume installer from the Licensing Website.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 20, 2017 Apr 20, 2017

I am getting the same error and I have a personal license.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 20, 2017 Apr 20, 2017
LATEST

CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan/Sierra

-which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

-Adobe has a fix to Apple's problem of not maintaining backward compatibility in El Capitan/Sierra

--several help links inside this message https://forums.adobe.com/thread/2301916

-also install OLD Java runtime if needed https://support.apple.com/kb/dl1572?locale=en_US

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines