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CS6 apps launch App Manager and crash repeatedly

New Here ,
Mar 01, 2013 Mar 01, 2013

Posted in response to; https://twitter.com/MattAllaireSMCC/status/305069362283438080

On launching a CS6 app, the Adobe Application Manager will launch and the initally launched app will crash and re-open itself repeatedly. This will happen for a long time/forever if you have a network connection to the world, but will stop after a short period of time if you do not.

I uninstalled CS6 using the uninstall app on the affected computer, not using the app that was built with the deployment package. CS6 was then re-installed using a deployment package over Apple Remote Desktop. This has resolved the problem for the time being. However, I would like to know what information I need to collect the next time this issue occurs. Any logs, configuration files, packet traces, etc that will help diagnose this problem.

The affected system is an Intel Mac Pro, 2.66 GHz, 6GB RAM, OS 10.8.2. The CS6 package that is currently installed on the computer has all updates as of January 30, 2013.

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Participant ,
Mar 01, 2013 Mar 01, 2013
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Contributor ,
Mar 01, 2013 Mar 01, 2013

Hello,

Uninstall the AAM completely.
download the latest version of AAM
www.adobe.com/downloads

issue will be resolved

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New Here ,
Mar 06, 2013 Mar 06, 2013
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Did this. It did not help. How do you uninstall AAM completely. Maybe I missed something.

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