CS6 Design and Web Premium asking for Adobe ID sign in

Report · Jan 09, 2013

Hi

We're a Univerisity and have a site licence for CS6. I created an install package for our mac's using the Enterprise Application Manager. It's been working fine for the last term, but now all of a sudden CS6 is asking for an Adobe ID to be entered.

Has anyone else had this issue?

Report · Jan 10, 2013

Hi Jody/Jan

The original package was created using 3.0 and Yes I still have a copy of that package. (I have created a new one with all the updates a few days ago)

We're only seeing this happen to some Mac's after 3-4 months

It's when our students open any product from the suite. Although photoshop is the most commenly used one.

Yes - I'll get those logs to you now!

Thanks for your help!

Report · Jan 17, 2013

We've been seeing this issue pop up in our sudent labs at Penn State. It's been effecting over 700 lab computers and an untold number of faculty and staff machines. From what I hear, AAMEE 3.1 doesn't fix the issue so we've just been re-serailizing the suite every night.

Report · Jan 17, 2013

Please post to @Adobe_ITToolkit on Twitter...let Adobe know how many users are effected.

https://twitter.com/Adobe_ITToolkit

Jody/Karl are burning the midnight oil on this one...the more Adobe hears how our users are effected, the more leverage Jody/Karl will get to devote more resources on a fix.

Don

Report · Jan 17, 2013

Could we all just ask Adobe to stop. To stop broken license activation tools and processes, and their Adobe ID requirement. There is no excuse for legally licensed customers to have to put up with Adobe's failed activation processes. We should not have to be asking Adobe to fix this and we should not have to be dealing with "personally" assigned or "shared" Adobe ID accounts. Is Activating, Deactivation, and Obstructing Business Efficiency part of Adobe's core products and services these days?

Adobe should NEVER block their products from working for people and organizations that actually paid to license them. They will lose more money from customers walking away, than from the theft this process is suppose to prevent.

I will be working with my wife, a photographer, to find Adobe CS6 and Light Room 4 (She will go back to iMatch maybe) alternatives when she next needs to upgrade. She will be happy with any brand of quality product as long as it actually works when she needs it to; it does not have to be Adobe. She is a photographer, not a IT specialist or Adobe Photoshop fanatic. She has no need for Adobe's Activation, Deactiation service even though she was forced to pay for to get Photoshop, etc.

Really, you are actually making customers pay for the work you put into your activation processes, then screwing over when it fails them. The theives don't care.

Good by.

Report · Jan 20, 2013

DavidS.001 wrote:
Adobe should NEVER block their products from working for people and organizations that actually paid to license them.

I'm sure lost productivity amounted to many dollars for companies that are heavy Creative Suite users.

With that said. I'm hoping Adobe revisits their license managment model, if for no other reason than to prevent this kind of issue from ever impacting enterprise environments again.

This Adobe ID fiasco should go onto the books as Adobe's "Newtown" so we can get much needed changes - let's hope Adobe's eyes are open now, and let's hope we get a formal commitment from Adobe so we can expect PKG installers that adhere to Apple Software Delivery guidelines.

Kudos to Jody and his team...and my hat is off to Adobe in the hope that they'll understand and step forward...

Don

Report · Jan 21, 2013

I'm not seeing any mention that the core of the issue was related to AAMEE 3.0 created packages, but rather to the Photoshop CS6 13.0.2 and 13.0.3 updates.

Does this mean that we can continue to savely use our AAMEE 3.0 created packages if we apply the official fix?

Report · Jan 21, 2013

The issue is not born out of the fact that the package was created with AAMEE 3.0 rather that there was a problem with the 13.0.2 & 13.0.3 patches correct. However that said we would always advise using the latest version of AAMEE to create packages and also AAMEE 3.1 can be used to create an update package which would contain the 13.0.4 patch that we suggest applying to affected machines.

Cheers

Karl Gibson | Product Manager | Enerprise IT Tools

Report · Jan 22, 2013

Thanks Karl forgotten about making an updater package in AAMEE

RUM doesnt like the update even after copyng it manually to my AUSST server and sorting permissions out.

It shows up when i manually run the updater from the mac tool bar at the top.

Is there any way the run the Adobe Application Manager in Updater mode via terminal?

I want to be able to get aroung the problem by offereing it as a point and click solution for the existing users by using JAMFs Self Service

(AdobePhotoshopCS6Support-13.0/13.0.4)

Report · Jul 21, 2013

That is part of the Adobe update changes, and as you mentioned during the first time you used it is not included, and now the Adobe release new updates, so it all covers and requires those previously installed and newly installed Adobe CS6 to add their Adobe ID, this is normal and just part of security measures. In fact we have the same issue and even asked my friend that is working at web design gold coast, he told me same thing.

Report · Aug 20, 2013

Hi Karl,

I am in a similar situation as OP, except I am fully Patched to 13.0.4 and still experiencing the issue. Any updates on this? I have also posted on http://blogs.adobe.com/oobe/2013/01/32767-days-left-but-whos-counting.html#comment-4849

"I just packaged an unattended CS6 Master Collection trial install for iOS and am still getting prompted to sign in once I run the Serialization Utility. Both the package and the serialization were created using AAMMEE 3.1, and all components are fully updated and patched to latest versions. (For Example Photoshop 13.0.4)"

Report · Jan 18, 2013

The following Adobe OOBE blog post addressees this issue:

http://blogs.adobe.com/oobe/2013/01/32767-days-left-but-whos-counting.html

Thanks to Paul Cossey and the others who reported this and helped work with Adobe to identify and resolve this issue for the IT community.

Jody Rodgers | Sr. Product Manager | Enterprise + Volume | Digital Media | Adobe Systems

Adobe Community

CS6 Design and Web Premium asking for Adobe ID sign in