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CS6 DPS tools have broken CS6 licensing - Now Asking for Adobe Sign In

Community Beginner ,
Feb 03, 2014 Feb 03, 2014

Hi,

Hoping I can get some guidance from someone or even an Adobe tech?

Currently my problem is that after I install the DPS v29 tools from here (http://www.adobe.com/support/downloads/product.jsp?product=182&platform=Macintosh) my previously activated InDesign CS6 now prompts with the sign in window on every launch. Rebooting or clicking cancel does not rid me of the error.

Remote Desktop Picture 3 February 2014 15.29.39 GMT.png

I did have to script the update as AAMEE does not recognise the update??  (http://helpx.adobe.com/indesign/kb/deployment-dps-toolkit-update-aamee.html) and before running that script I had to change the AdobeUpdaterAdminPrefs.dat file.

My CS6 design standard package was created with AAMEE 3.1 Serial added, all updates applied, EULA and the improvement program disabled, air installers disabled, ignore conflicts ticked, update manager disabled.

So far I have tried the following

  1. Using adobe_prtk unserialized and then serialized.
  2. Updated AAM to version 7 from 6.2.112.0 wihch was installed when the package was created with AAMEE
  3. Created a new Trial install of CS6 standard using AAMEE, applying the DPS update and then adding serial via adobe_prtk

All of these attempts to get InDesign CS6 back to an activated working state have failed.

Our estate is OSX 10.8.5, and I'm loosing the will to live with all this over engineered garbage that causes lost hours, days or even weeks of IT admins time and money.

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correct answers 1 Correct answer

Adobe Employee , Feb 08, 2014 Feb 08, 2014

HI LumoxDPS,

InDesign is absolutely licensed as the Sign in Prompt apprearing is for Folio Builder. It is an expected behaviour of DPS to sign in for Folio Builder. You just have to sign in once and it will stop appearing afterwards as it will gets the information from the Cache.

Please let me know if it helps.

Regards,

Abhijit

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Adobe Employee ,
Feb 08, 2014 Feb 08, 2014

HI LumoxDPS,

InDesign is absolutely licensed as the Sign in Prompt apprearing is for Folio Builder. It is an expected behaviour of DPS to sign in for Folio Builder. You just have to sign in once and it will stop appearing afterwards as it will gets the information from the Cache.

Please let me know if it helps.

Regards,

Abhijit

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Community Beginner ,
Feb 08, 2014 Feb 08, 2014
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Oh I see,

The window looks so similar to other activation windows, I had only ever seen the DPS login for CS5 which was in the Panel.

Be good for this window to have some text that relates to DPS. Maybe Sign in to DPS or you must sign in with an Adobe ID to use the Digital Publishing Suite and the Folio Builder.

Thanks

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