CS6 Looking For License Everytime After Launching CC App

[ewongschielegroup]

Everytime I install or run a CC application like InDesign or Illustrator, the next time I run a CS6 app I get a message for a license number. So I do and the next screen makes it look like it's going to launch a web browser and log onto my account. But it never does make it to a page.

After I give it the CS6 license, no problems for awhile, but it the need for a license comes back eventually.

Any way to fix this permenitly so I do not have to give it my license everyday?

Thank you,

Ed Wong

[Abhijit_Kr_ · Accepted solution]

HI Ed Wong,

I am really sorry to hear that you are going through this issue. Please try these steps to fix the issue

Rename the SLStore to SLStore.old from this Location

Windows:

C:\ProgramData\Adobe

Mac:

/Library/Application Support/Adobe

Once done please rename OOBE to OOBE.old from this Location

Windows:

C:\Users\(Your Username)\AppData\Local\Adobe

Mac:

~/Library/Application Support/Adobe

Please launch any Creative cloud application also the CS 6 applications and reactivate them once again. It should fix the issue

regards,

Abhijit

[ewongschielegroup]

Thank you Abhijit.

So far so good. If the problems come back I will add to this.

Thanks again,

Ed Wong

[ewongschielegroup]

This problem seams to have ben solved but now a possible related issue from this fix has come up.

I cannot update any of my applications. (see screen shot)

With the CC apps I decided to uninstall then reistall and that seams to work. But I would hate to uninstall CS6 and CS5, then reinstall. There is also no gaurentee that any future updates would work because the CC applications are new and there are no updates to test with.

Any suggestions would be welcome.

Thank you,

Ed Wong

[Abhijit_Kr_]

Hi Ed,

The SLStore contains the licensing informations so it will not affect any application or update functionality. Could you please let us know what this error message says.

regards,

Abhijit

[ewongschielegroup]

Unable to extract the downloaded files. Press Retry to download again. (U44M1|210)

Here is a screen shot.

[ewongschielegroup]

Got it to work.

I used this in terminal:

sudo "/Library/Application Support/Adobe/OOBE/PDApp/core/Adobe Application Manager.app/Contents/MacOS/PDApp"

No more issues to resolve.

Thank you very much,

Ed Wong