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Delete Business plan

New Here ,
Sep 26, 2022 Sep 26, 2022

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Hello,

 

I bought an Adobe Stock plan for Business when I meant to only buy it for personal.

 

Can I delete the business somehow and get a refund or transfer the plan to my personal account? I also have the general Creative Cloud All Apps plan on my personal account.

 

Thanks!

TOPICS
Business ID , Identity and SSO , Manage account , Troubleshooting

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correct answers 1 Correct answer

Community Expert , Sep 27, 2022 Sep 27, 2022

Hi @Stara144,

The general way for this is to cancel and resubscribe. However, that may incur some cancellations fees to you if applicable. So the best option for you would be to contact support and they will guide you to the best possible solution for your use case

To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look f

...

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Community Expert ,
Sep 27, 2022 Sep 27, 2022

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Hi @Stara144,

The general way for this is to cancel and resubscribe. However, that may incur some cancellations fees to you if applicable. So the best option for you would be to contact support and they will guide you to the best possible solution for your use case

To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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