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deleted personal account by mistake, company account not active. how can I restore the personal one

Community Beginner ,
Feb 18, 2020 Feb 18, 2020

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deleted personal account by mistake, company account not active. how can I restore the personal one

 

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How to , Identity and SSO , Manage account , Troubleshooting , Users and groups

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correct answers 2 Correct answers

Adobe Employee , Feb 20, 2020 Feb 20, 2020

Hello,
I received an update that your account is activated again. Could you please check and confirm if you are able to login now.
Thanks,
Nikhil Gupta

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Adobe Employee , Jul 16, 2020 Jul 16, 2020

Hello Florina,

The account is active again. Please check and let me know if everything is fine now.

Thanks,
Nikhil Gupta

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Adobe Employee ,
Feb 19, 2020 Feb 19, 2020

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Hello,
Could you explain the issue in detail? Did you delete the account via the Manage Account section of the profile or did you remove the account from the organization dashboard?
Thanks,
Nikhil Gupta

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Community Beginner ,
Feb 19, 2020 Feb 19, 2020

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HI

 

Thank you for the quick response

I made an account using my work email address(is the same with my second address from this account)

The company id was not activated yet, I've entered in my personal account(was offered option at login: personal/company)

Because I thought I chose something wrong I've tryied to deleted (from Manage section). Now My personal account is locked and the company one is still not activated(I think the approval from the group is not ready...or something)

i just want my personal account that was linked to my work email to work again(I didn't have any work in it so....even to be recreated is ok)

Thank you,

Oana Calcan

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Adobe Employee ,
Feb 19, 2020 Feb 19, 2020

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Hello Oana,

Could you please share your accounts details with me via Personal message and I can try to check.

Thanks,
Nikhil Gupta

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Adobe Employee ,
Feb 19, 2020 Feb 19, 2020

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Hello,

 

The deletion request is in process. I have sent an email internally to check if this can be cancelled. I will update you once I have more information on this.

Thanks,

Nikhil Gupta

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Adobe Employee ,
Feb 20, 2020 Feb 20, 2020

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Hello,
I received an update that your account is activated again. Could you please check and confirm if you are able to login now.
Thanks,
Nikhil Gupta

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Community Beginner ,
Feb 20, 2020 Feb 20, 2020

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Thank you, 

I'checked and everything is working great

Great support 

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New Here ,
Nov 23, 2021 Nov 23, 2021

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LATEST

Deleted the personal Adobe ID by mistake which is ibiswaranjanswain@gmail.com. How can i activate the account? 

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New Here ,
Jul 15, 2020 Jul 15, 2020

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Hi Nikhil,

 

Can you please help reinstating my work email account as I have deleted yesterday by error, 

I can provide the details via personal message.

 

Thank you,

 

Florina Coniac

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Adobe Employee ,
Jul 15, 2020 Jul 15, 2020

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Hello Florina,

You may share your ID with me in a personal message and I will try to check.

Thanks,

Nikhil Gupta

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New Here ,
Jul 16, 2020 Jul 16, 2020

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Hi Nikhil,

As I am unable to send a private message, please check my work email address to be reinstated back 

(email removed by a moderator, please don't share your personal details here as this is a public forum accessible to all. Have shared your email id with Nikhil, he'll check and reply)

Thanks,

Florina

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Adobe Employee ,
Jul 16, 2020 Jul 16, 2020

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Hello Florina,

The account is active again. Please check and let me know if everything is fine now.

Thanks,
Nikhil Gupta

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New Here ,
Oct 15, 2020 Oct 15, 2020

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Hi Nikhil,

Please help me with similar issue,

By mistake, I have deleted my adobe account, please help me to reactiavte it.

Regards,

Machendar

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Adobe Employee ,
Oct 15, 2020 Oct 15, 2020

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Hello,

Let me try to check and give you an update.

Thanks,

Nikhil Gupta

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Adobe Employee ,
Oct 16, 2020 Oct 16, 2020

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Hello Machender,

The account is now activated.

Thanks,

Nikhil Gupta

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New Here ,
Feb 19, 2021 Feb 19, 2021

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Hi,

 

I'm having a similar issue to this. I have deleted my company Adobe account by accident.

 

Any assistance would be great.

 

Thanks,

Lucy

 

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Adobe Employee ,
Feb 19, 2021 Feb 19, 2021

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Hello Lucy,

 

Could you send me the email address associated with your company? You can share with me via private message and after that, I can raise a request internally.

 

Thanks,

Nikhil Gupta

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