Deploying Adobe Acrobat Pro XI in a VDI environment

[Guest]

In our VDI environment (using VMware Horizon View 5.3), we are using a Windows 8.1 base image (Parent VM) with Adobe Acrobat Pro XI installed on it (signed-in and registered). We then deploy new instances (Linked-Clones) of Windows 8.1

using this base. When userA logs into any desktops we have deployed from this Windows 8.1 base image, they get prompted to license the software: 1) Sign in and 2) Provide serial number.

Even though UserA licenses the software properly on DesktopA, they get prompted for the same licensing information on DesktopB and so on.

I have tried to virtualize the application using VMware View ThinApp. Same issue.

What is the proper way to distribute the application to multiple systems/users without running into this licensing loop?

I have read this post, but no luck: Packaging Adobe Acrobat XI Pro - Bug after installation

Thanks.

[sajbeach]

Hi rtuser,

I've seen this issue before when trying to use the retail license key as opposed to an enterprise-wide license key. Can you verify if this is the case?

[Guest]

I'll contact support to verify. Hopefully this is it. I'll let you know what I find out. Thanks.

[Guest · Accepted solution]

First thing to know that this VMware Horizon View 5.3 isn't a currently supported environment. They support Citrix XenApp.

Second, VMWare's ThinApp implementation isn't supported either.  They do support MS AppV

See the following documentation:

12   Citrix Deployments — Enterprise Administration Guide

14   App-V Deployment — Enterprise Administration Guide

Finally, the issue that you are running into is likely a permission problem on the licensing folders.

Have a look at this KB and adjust your permissions on these folders with appropriate permissions to see if that makes a difference.

Error "License store does not allow writing" | Install log | CS5, CS5.5

[cpangker]

I just upgraded to Horizon View 5.3.2 from 5.3.1 and just noticed this issue.

Our OS is Windows 7 Enterprise.

Do you use persistent or floating desktop?

We are using floating desktop and no licensing issues when using Adobe XI 11.0.06 version.

But now we do with Horizon View 5.3.2 and Adobe XI 11.0.07 version.

I might revert back to 5.3.1 for now.

It might be the View version or the latest Adobe version that cause this.