despite licensing pushed to machine, still being asked to enter serial number manually

Report · Oct 03, 2014

I downloaded a trial version of Adobe Captivate 8. Through working with our corporate ITS group, I received approval to receive a licensed version of Captivate 8 via the Tech Comm Suite 5, for which the licensing would be pushed to the machine. Even though the reports are indicating a successful push and install of the Tech Comm Suite 5, upon Captivate 8 launch, still getting the message regarding Continue Trial, enter license. Upon sign-in, am prompted to manually enter serial number. What is the best course of action to resolve this issue