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Device Activation Nightmare

New Here ,
Dec 12, 2021 Dec 12, 2021

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Until today, I could sign out of my devices from within whichever CC app I was trying to open, in order to avoid the device activation limit. It would display a window with my activated devices, and I could click to log out- easy, straight-forward albeit annoying. Now, I am directed to the Adobe website in a web browser from which I need to navigate to a drop-down menu and sign out from there- Also I had to do two-factor authentication not once but twice, once when opening Photoshop and again on the website. This is ridiculous- time-consuming, unnecessary, and very very annoying considering I work in an office across devices and frequently hit the device activation limit and need to sign out of other stations. This was a process that was previously fairly seemless, but has now been made convoluted and I'm having my time wasted- yet another shining example of Abode's completely un-user-centric service design. For [removed] sake, change this back- I can't do this every day.

 

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Community Expert ,
Dec 15, 2021 Dec 15, 2021

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Moving to activation forum.

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Community Expert ,
Dec 15, 2021 Dec 15, 2021

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LATEST

Has your system receieved ANY updates recently that could have changed it?   Are you using the same browsers and operating system?

Which ones?

 

See this helps article:

https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

Also make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:
Windows 10 versions 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported)
macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina)
- https://helpx.adobe.com/creative-cloud/system-requirements.html

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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