device licence drops every time i try to update/ add program

[isandri]

hello, i have 16 device licenses in a lab that, after having some work done on them stopped working, and gone into trial mode. I do wonder if this is the failure of adobe in considering device users with the 2019 build, but this has historically happened when ever i have had to work on the cc product. Last summer i had to download each product individually on every computer and clogged my network, to get the licenses to work.

any help past the "here is a link" support found in other threads would be useful.

we have tried re running the license files, re install with a package (but i suspect that with adobe's mindset any packages created are bad 2019 and not the working 2018 build).

furthermore it would be nice for adobe to fix its device licensing system, it seems like poorly thought after thought.

[alisterblack]

Hi,

when you redeployed what version of the apps did you install? Any package will only contain the applications you chose to include.

[isandri]

The 2019 version is the only version we seem to be able to install. There is no option for older versions if there was we would have done so. This seems to be a catch 22 in that you need to have a working licence to download an older version, but you lose the working licence if 2019 is used. If there is an option to force a 2018 please point me to that.

[alisterblack]

Are you using the Creative Cloud Packager?

[isandri]

Yes. We created a package through the admin portal with all the apps. Downloaded it, and deployed it, with no avail.

[alisterblack]

You can build a package in the admin console, but I am referring to the desktop Creative Cloud Packager tool. This can be obtained from the Admin Console packages tab.

[alisterblack · Accepted solution]

CCP actually cannot package 2019 apps.

[isandri]

Then it is something else wrong with the license system as I just received and email stating they still could not get it to work.

I am off to bed now and will not be able to have someone check it in the morning. If you have other options for me to pass on I will gladly do that when I wake up.