Device License - Installation Failed - Mac OS

[chiranjivcdc]

Hi,

We have a device license of Adobe Creative Cloud, and I tried to do a clean install via the 'Creative Cloud Packager'. However, after creating a package (via device license) and trying to install, it prompts an error message after a while saying 'The Installation Failed'. I am running Mac OS v10.14.1. Is there a reason why this is happening or a solution for this?

I've tried installing single applications by building them as separate packages, including Photoshop and Lightroom, which works fine. But when I try to build a package with all the applications, it just fails. Any idea if there is a specific application that is causing this issue?

Thanks!

[alisterblack]

Can you check the PDApp.log?

Troubleshoot Adobe Creative Cloud install issues with log files

[chiranjivcdc · Accepted solution]

It seems that after building packages in batches with several applications, it seemed to work, so was able to download everything, but in a couple of batches.