Device licensed product asking for adobe ID on Macs

[timd85339708]

I have a small deployment of just two devices, so ran the package manager separately on both devices. Everything appeared to be good, then 30 days later it is now complaining about not having valid licenses. I created a new license file from the creative cloud packager, but it only gives .exe files to license products which doesn't help for macs. Also all the instructions just are for windows installs. How do I apply my device license to my Mac installs?

[alisterblack]

Can you check that you have followed the correct method for creating device licenses?

You should have a Deployment Pool available.

Create packages with Adobe Creative Cloud for education device licenses

[timd85339708]

Yes, that is the exact article I followed originally. I was able to chose my deployment pool successfully when I first installed it. Now it is asking for a username and password again, which it should not be.

[alisterblack]

Are the machines online? This is not an offline solution.

[timd85339708]

Yes they are online.

[alisterblack]

If the users have logged in with an Adobe ID with no entitlement that may have caused a problem with the device license.