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Difference between the Invoiced and the deducted currency

New Here ,
Jun 19, 2024 Jun 19, 2024

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Hi All, 

We have been invoiced in SAR and the deduction was done in USD which made a discrepancy in the total amount due to the currency exchange difference. I had many invoices from Adobe before and on the same account, all were deducted in the same invoiced currency. 

I have talked to the support in Adobe to find a solution and the only answer they had is that they did not deduct in USD, the bank did 🙂  ... anyway, I asked them to make it easier on all of us and just re-issue the Invoice in USD so we can adjust our accounts. They refused and told me to speak to my Bank as this is not their issue, it's a bank issue as they claim.

Has anyone faced the same? 

 

Regards, abd  

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Acrobat , Admin console , Enterprise , Manage account

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Adobe Employee ,
Jun 21, 2024 Jun 21, 2024

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Hi @Abdulmuttaleb

Thanks for contacting us. We are checking and will get back to you soon.


^CS

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