Disable Two-Step Authentication

[Brad27650608sfve]

We have a user who did not realize they setu up two-step verification. They cannot logon to https://account.adobe.com/security to disable as it wants the verification code it sent.

Problem is this person is not recieving and does not know what was put in for the email address.

As an Admin can I disable this in Adobe Admin console somehow

[kglad]

open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

[iCharles]

Hi @Brad27650608sfve ,

Have you tried the steps mentioned in the following helpx document? If you have tried all the steps mentioned in the document,  I recommend contacting support by Navigating to the Support Tab in the Admin Console.

Hope this helps!

Charles

[Abambo]

Hi @Brad27650608sfve ,

Have you tried the steps mentioned in the following helpx document? If you have tried all the steps mentioned in the document,  I recommend contacting support by Navigating to the Support Tab in the Admin Console.

Hope this helps!

Charles

By @iCharles

No link provided.