Do I need to create a new prov.xml for CC 2014?

Report · Oct 06, 2014

I'm having trouble with our existing (original CC) tool to serialize Windows installations of CC 2014. (So far, we haven't had any complaints about the Mac OS serializations.) Do we need a new/separate prov.xml for 2014? Our education/enterprise licensing hasn't changed and we are still on the same serial number.

Thanks,

Ric

Report · Oct 07, 2014

Hi Ric,

We need to see the PDApp.log and amt3.log file of the machine where the license

is failing to tell you the reason of failure. The log file is formed at /usr/Library/Logs/PDApp.log.

Regards

Sarika

Report · Oct 08, 2014

Sarika,

According to the tech who did the deployment in these labs, there may be other issues in play (non-Adobe) that could be causing this problem. He's pursuing those right now.

Thanks,

RIc